POLICIES
SHIPPING & DELIVERY
Everything you need to know about how we pack, ship, and deliver your instrument.
At Boutique Bass Exchange, every instrument is professionally packed with care and attention before shipment.
ALL INSTRUMENTS ARE
- Carefully inspected
- Professionally packed
- Fully insured
- Shipped with tracking
- Shipped with signature confirmation
Flat-rate shipping within the continental United States is $125 per instrument.
SHIPPING COSTS HELP COVER
- Professional packing materials
- Insurance
- Secure handling
- Oversized instrument shipping costs
Most instruments ship within 2–5 business days unless otherwise noted.
Local showroom pickup may also be available by appointment in Boca Raton, Florida.
SHIPPING DAMAGE POLICY
All shipments are fully insured. If your instrument arrives damaged, please document the damage with photos immediately upon receipt and contact us within 48 hours. We will work with you and the carrier to resolve the issue as quickly as possible.
Failure to report shipping damage within 48 hours may affect your ability to file a claim.
HAVE QUESTIONS?
Call or text: (561) 556-0900 | Email: mark@boutiquebassexchange.com